Last Modified: April 7, 2024

Dewdrop Tech Pte. Ltd., herein referred to as "Chatmason," "we," "us," or "our," undertakes the responsibility of safeguarding your privacy. This Privacy Policy pertains to the collection of personal information and data by Chatmason during your interactions with our websites, products, and services, as well as any other affiliated sites or services linked to this Privacy Policy. Such interactions would include:

This Privacy Policy explains how we collect, receive, use, store, share, transfer, and process your Personal Data. It also describes your choices and rights regarding your Personal Data, including access and correction. For the purposes of this Privacy Policy, "Personal Data" means any information about an identified or identifiable individual. If you disagree with this Privacy Policy, do not use our websites, products, and services, or any other sites or services linked to this Privacy Policy.

Chatmason customers may collect and manage Personal Data while using our product and services, also referred to as the “Service”. The term "Service" is defined in the ChatMason Terms of Service, covering all our web-based applications, and services subscribed to under an Order Form or provided by us, and developed, operated, and maintained by our team.

When using the Service, Chatmason processes Personal Data, as a processor, under the direction of our Customers. Our Customers, acting as data controllers, are responsible for complying with regulations or laws requiring notice, disclosure, and/or consent before collecting their User’s Personal Data through the Service.

Information We Collect and Process

Information You Provide to Chatmason

We may collect Personal Data and other information from you, when you interact with us via our website, or use the Service. Further details are provided below:

When You Visit Our Websites

We collect Personal Data from you when you submit web forms or engage with our websites, such as subscribing to a Chatmason blog, signing up for our services, or seeking customer support. This may include information such as your email address, first and last name, job title, and other similar business information.

Account and User Information

We collect Personal Data when you register for a Chatmason account, update user information, configure preferences, or provide any other relevant details necessary for accessing or utilizing our Service.

Payment Information

We collect payment and billing details when you subscribe to our paid products or services. This may include a billing address or contact information for your Chatmason account. Any payment information provided by you is used strictly as authorized by you and in alignment with this Privacy Policy.

Additionally, you may provide payment details like a credit card number or bank account information when making purchases. We use Paddle, a trusted third-party payment service provider, to handle payment processing, ensuring secure transactions through a protected payment process.

Customer Testimonials

We might post customer testimonials and comments on our websites, which contain Personal Data. If you prefer not to have your name and testimonial displayed, you can request its removal by contacting us at support@chatmason.ai.

Information We Process on Behalf of Customers When They Use the Subscription Service

Our Service allows our "Customers" to incorporate AI-powered chatbot solutions into their websites, which can be accessed by the "Users" of their services. We process all information, configurations, customizations, uploads, or other activities conducted by both the Customer and Users through the Service.

Information We Collect and Process When You Use the Subscription Service

Usage and log information

This encompasses data regarding your activity, log files, diagnostic reports, crash reports, website usage, and performance logs.

Devices and connection information

This includes details such as hardware model, operating system, browser type, IP address, mobile network information, and device identifiers.

Sales data

This pertains to business, financial, and product information associated with you. It also includes user-related data like order details, payment information, and account information.

How We Use Personal Information

We use the information we collect for various reasons, including:

We do not sell personal information to anyone and only share it with service providers who are facilitating the delivery of our services. The list of service providers is provided in the Service providers section.

How We Share Personal Data

We do not sell your information. The personal information Chatmason collects from you is stored in databases hosted by third parties in the United States. These third parties only use or access your personal information for cloud storage and retrieval purposes. You can find the list of these third-party service providers in the "Service Providers" section.

Your personal information is not revealed to non-Chatmason users or businesses for their independent use unless:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

We may also gather aggregated information about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.

How We Transfer Personal Data Internationally

Information collected on the Service may be transferred to countries that may not have laws of general applicability regulating the use and transfer of such information (such as the United States).

By using the Service, you consent to the transfer of such information. Further, you hereby expressly grant consent to Chatmason to: (a) process and disclose such information in accordance with this Privacy Policy; (b) transfer such information to the United States; and (c) disclose such information to comply with lawful requests by public authorities, including to meet national security or law enforcement requirements.

How long do we keep your Personal Data

We'll keep your Personal information only as long as needed for the reasons stated in this Privacy Policy. This includes meeting legal requirements, settling disputes, and enforcing our agreements and policies.

We'll also hold onto Usage Data for internal analysis. Usually, we won't keep Usage Data for too long, unless it's necessary for improving our Service's security or functionality, or if we're required by law to keep it longer.

If your account is terminated, Chatmason will remove all User Information, such as passwords, files, and submissions. This deletion will occur between thirty (30) and sixty (60) days after termination, upon the Customer’s request, or if the Customer deletes their workspace within the Service. However, there are exceptions to this rule, such as cases where we need to comply with legal obligations, resolve disputes, or enforce the terms of the Agreement.

How We Store and Secure Personal Data

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your Privacy Rights and Choices

We process information as described in this Privacy Policy and our Terms of Service. Where appropriate, we will ask for your consent to use your information for other purposes. If you have questions, requests, or would like to update information, please contact us at privacy@chatmason.in.

You may also opt-out of receiving promotional communications from us by following the instructions provided in such communications.

You can access and update your personal information by directly utilizing the options available within the Service.

You maintain the right to request the deletion of your personal information held by Chatmason. To initiate the data deletion process, you must submit a written request via email to support@chatmason.ai. The request must include sufficient details to enable us to verify your identity and locate your data within our systems. Upon receipt of a valid deletion request, we will promptly evaluate and process the request in accordance with applicable legal requirements and internal policies.

Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Links to Other Sites

Our website might include links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. It's highly recommended that you review the Privacy Policy of every site you visit.

We have no control over, nor do we take responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We'll inform you via email and/or with a noticeable notice on our Service before the changes take effect, and we'll update the "effective date" at the top of this Privacy Policy.

It's recommended that you review this Privacy Policy regularly for any updates. Changes to the Privacy Policy are considered effective when posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at privacy@chatmason.ai.